Frequently Asked Questions

How much does house clearance cost?

The cost of house clearance services depends on several factors, such as the size of the property, the volume of items, and ease of access. We offer free, no-obligation quotes and aim to provide fair, competitive pricing.

What items do you take during a house clearance?

We take most household items, including furniture, appliances, white goods, electronics, clothing, bric-a-brac, and general waste. Whether its furniture removal, unwanted items cleared, or full contents cleared from a property, our team can help. If you’re unsure about a specific item, just get in touch, we’re happy to advise.

Can you clear a house if I can’t be there in person?

Yes. Many house clearances are managed remotely. We’re used to coordinating access via estate agents, solicitors, neighbours, or key holders, and can handle the clearance smoothly even when those involved aren’t able to attend.

Do you handle bereavement or probate house clearances?

Yes, we specialise in probate clearance and bereavement house clearance services. We understand these are emotional times and approach every job with care, compassion, and professionalism. Whether it’s a flat clearance or a family home, we’re here to make the process as smooth and stress-free as possible.

What types of house clearances do you handle?

We carry out all types of residential house clearances, including full property clearances, partial clearances, and single-item removals. This often includes estate clearances, pre-sale clearances, end-of-tenancy clearances, and situations where a property needs emptying quickly or sensitively.

Do you offer bereavement or deceased estate house clearance?

Yes. We regularly handle bereavement house clearances and deceased estate clearances, working carefully and respectfully throughout. Where needed, we can liaise with executors, solicitors, or family members to manage access and timing without adding pressure.

What’s the difference between full and partial house clearance?

A full house clearance involves clearing out the entire property, including all furniture, personal items, and waste. A partial clearance means only certain rooms or items are removed. We tailor our house clearance services to your specific needs.

What happens to valuables or personal items you find?

If we come across any valuables, important documents, or sentimental items during the clearance, we always set them aside for you. Respect and transparency are key to our service, especially in sensitive situations like bereavement clearances.

Do you clear houses after a tenancy ends or in repossession cases?

We do. This includes end-of-tenancy clearances, eviction clearances, and repossession clearances, where properties often need to be emptied quickly and left ready for inspection, sale, or refurbishment.

Can you remove furniture, carpets, and bulky household items?

Yes. House clearances commonly include furniture removal, mattress and sofa disposal, and the removal of carpets and underlay. Items are removed room by room and handled responsibly, with recycling or donation considered where possible.

Variants covered:
furniture removal, mattress / sofa disposal, carpets & underlay removal

Do you handle basement, cellar, or storage-heavy houses?

We regularly clear properties with basements, cellars, lofts, and storage areas. These spaces often require extra planning and careful handling, which we factor in from the start to keep the clearance running smoothly.

Variants covered:
basement clearance, cellar clearance, storage unit clearance (residential context)

Can you help prepare a house for sale?

Yes. Pre-sale house clearances are common, whether the aim is to fully empty the property or simply remove unwanted contents to help present it more clearly for viewings or renovation.

Variants covered:
pre-sale property clearance, residential house clearance

What happens to items removed during a house clearance?

Items are sorted as part of the clearance, with recycling and donation to charities prioritised wherever appropriate. Anything that can’t be reused is disposed of responsibly, in line with waste regulations.

Variants covered:
recycling / donation to charities, clutter removal

Can you clear properties affected by fire or flood?

Yes. Where a house has been affected by fire or flood damage, we can carry out clearance work to remove damaged contents and help prepare the property for the next stage of repair or refurbishment.

Variants covered:
clearance after fire or flood, flood damage clearance

How quickly can a house clearance be carried out?

Timescales vary depending on the size of the property and what needs removing, but many house clearances can be completed in a single visit. Where needed, we can also plan staged clearances to fit around access, sales, or ongoing works.

Variants covered:
house clearing services, residential house clearance

What garden waste do you take?

We take most types of garden waste and rubbish, including soil, plants, branches, green waste, old furniture, fencing, sheds and general outdoor junk. If you’re unsure about a specific item, just get in touch, we’re happy to advise.

Can you clear large overgrown gardens?

Yes, we regularly clear large, overgrown gardens. Our team is equipped with the tools and experience to handle even the most challenging outdoor spaces.

 

Do you recycle garden waste?

Absolutely. We recycle green waste wherever possible and donate usable items like tools, furniture and garden storage through our charity partners.

 

How much does garden clearance cost?

The cost depends on the size of the garden, the volume of waste, and ease of access. We offer free, no-obligation quotes and aim to provide fair, competitive pricing.

 

Do I need to be there while the garden clearance is carried out?

Not necessarily. As long as we have access to the garden we can carry out the clearance without you being present. We’re happy to work around your schedule.

What does a garden clearance include?

Removal of green waste, overgrowth, soil, rubble, sheds, fencing, decking, garden furniture, planters, and general outdoor waste. The scope depends on what’s in the space and how it’s accessed.

Do you offer services beyond garden waste removal?

Yes. Where appropriate, related work such as lawn mowing, strimming, pressure washing, and hedge or tree trimming can be included, depending on the condition of the garden.

Do you remove more than just green waste?

Yes. Garden clearances often involve furniture, structures, soil, hard waste, and general rubbish — not just plants and cuttings.

Can you clear overgrown or neglected gardens?

Yes. Overgrown and long-neglected gardens are cleared regularly, including dense vegetation, built-up waste, and outdoor areas that haven’t been maintained for some time.

Do I need to prepare the garden before you arrive?

No. Cutting back, dismantling structures, and removing waste are all handled as part of the clearance, so no preparation is needed beforehand.

Do you remove sheds, fencing, or decking?

Yes. Garden structures such as sheds, fencing panels, pergolas, and decking can be dismantled and removed responsibly, with materials recycled where possible.

Can you remove soil, rubble, or hardcore?

Yes. Soil, bricks, rubble, and other heavy materials can be removed and are assessed as part of the quote due to different disposal requirements.

Can you access rear or hard-to-reach gardens?

Yes. Rear access, side passages, shared paths, and restricted entry points are common and planned for in advance.

Are there any items you can’t remove?

Most garden items can be cleared. Hazardous or specialist materials may require alternative handling. If you’re unsure about a specific material, just let us know and we’ll confirm in advance.

How are pricing and availability worked out?

Pricing is based on garden size, waste type and volume, and access. Clearances are carried out across London and Surrey, and we can sometimes travel further — just get in touch to check availability.

What kind of waste do you take during the clearance?

We remove most types of non-hazardous waste, including bulky items like sofas, mattresses, white goods, appliances, garden debris, fly-tipped rubbish, and general junk.

 

Are you licensed to carry waste?

Yes, we’re fully licensed and insured waste carriers, sorting and disposing waste in line with regulations and recycling where possible.

 

Can I book same-day rubbish removal?

Often, yes. We can offer same-day and next-day slots depending on our availability. Just get in touch and we’ll let you know the earliest we can be there.

 

What areas do you cover?

We mostly work across London, Surrey and the South East, including areas within the M25.

Where does the waste go?

All waste is taken to licensed disposal and recycling facilities. We aim to recycle as much as possible and never cut corners.

What are the costs associated with storage clearance?

The cost of storage clearance depends on the size of the storage space and the volume of items to be cleared. Contact us for a customised quote.

 

What should I do if I cannot be present during the clearance?

If you can’t be there on the day, we can arrange a key drop-off or follow agreed access instructions to carry out the clearance on your behalf. We’ll keep you updated throughout and confirm once everything is complete, sharing final photos of the space if required.

Can you clear out large storage facilities or warehouses?

Absolutely. We have the capacity to clear out large storage facilities, warehouses, and commercial storage spaces efficiently.

 

How do you handle sensitive or confidential items during storage clearance?

We treat all items with respect and ensure that any sensitive or confidential items are disposed of securely, following data protection guidelines if they are not be returned.

 

Can you provide clearance for multiple storage units in one service?

Yes, we regularly clear multiple storage units as part of one organised service, whether they are in the same facility or spread across different locations.

Do you offer probate house clearances outside of London?

Yes. We regularly help families clear properties across the South East after a bereavement, making the process as simple and stress-free as possible.

Can you work directly with executors or solicitors?

Absolutely. We’re happy to work with executors, solicitors, estate agents, or family members, keeping everyone informed throughout the clearance.

What happens to items left in the property?

We’ll follow your instructions. Items can be kept, donated, recycled, or disposed of responsibly, and we’ll always point out anything that may be valuable.

How quickly can a probate property be cleared?

We can often arrange a visit within a few days and complete many clearances in a single day, depending on the size of the property.

Do you charge a premium price for hoarders clearances?

Not automatically. Pricing is based on the size of the property, how much needs to be cleared, and any specific considerations. We use our experience to judge how much waste there is and will always provide a clear, tailored quote.

How do you approach a hoarder’s house clearance?

We work with care and discretion, but once instructed, our focus is on getting the job done efficiently. Our team follows the agreed plan, clears the space within the set timeframe, and avoids unnecessary delays, always with respect for the situation.

Can I be involved in the clearance?

Yes. We can work alongside you or independently, depending on what feels most comfortable.

 

What happens to the items you remove?

We sort everything carefully. Usable items may be donated or recycled, while waste is disposed of responsibly through licensed channels.

 

Can you help with deep cleaning after the clearance?

Yes, we can arrange additional services such as cleaning or sanitisation if needed. Just let us know when you get in touch.

Can you handle the clearance of multiple properties at the same time?

Yes. We regularly manage multi-property large-scale clearances, deploying coordinated teams across sites to ensure each clearance stays aligned with agreed schedules and handover dates.

 

How do you manage large-scale clearance projects?

Larger projects are structured in phases with clear oversight from start to finish. Access arrangements, site rules, and stakeholder communication are factored in early, keeping the clearance controlled and organised throughout.

 

Can you work to tight deadlines on large-scale clearances?

We’re experienced in working within fixed timelines, including regeneration schedules, tenancy transitions, and handovers. Where required, resources can be scaled to meet compressed deadlines without compromising standards.

 

How do you handle sensitive situations such as evictions or distressed properties?

Sensitive clearances are approached professionally and discreetly. Work is carried out methodically, with respect for the people, property and the circumstances involved, ensuring minimal disruption.

 

How is pricing structured for large-scale clearances?

Pricing is based on the scope, volume, and logistical requirements of the project. Clear, structured quotations are provided upfront so budgets can be planned accurately and transparently.

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